ANDREW JAMES PENTLAND
Seasoned restaurant & hospitality professional with over 10 years hands-on expertise in 4-star / 5-diamond service involving industry environments including restaurants, and hotels/hospitality with increasingly responsible positions requiring finely honed skills.
The Phoenician Resort Scottsdale, AZ December 2008- Current
Captain -J&G Steakhouse
Responsible for money transactions – Extensive
customer service and anticipating customer concerns – Maintain
safe and hygienic work environment –Multi-task to improve work productivity – Extensive development of customer
relations and interface communications - Work as a team in a gratuity pulled house.
City of Phoenix Phoenix, AZ October 2007 – July 2008
Conduct criminal, motor vehicle and other investigations
by securing areas, gathering and preserving evidence,
interviewing complainants, victims, witnesses and others involved - Taking field notes, and finger prints - Patrol
specific districts on foot or in a police vehicle - Assist in investigating suspicious activities and persons -
Make arrests for violations of federal, state laws, and city ordinances - Respond to emergencies such as motor
vehicle accidents, crimes in progress - Respond to complaints, investigate and attempt to mediate conflicts - Maintain
positive public relations while enforcing the law, providing information or otherwise assisting the public.
The Phoenician Resort Scottsdale, AZ November 1999- October 2007
Server -The Terrace Dining Room
Knowledge in all aspects of the restaurant including
bartending, banquet events, and private parties -
Assist management with various duties including scheduling, gratuities, and service manuals –Willingness to go above
and beyond to meet guest needs – Experience in a Four Star Five Diamond resort property in dealing with matters from
all departments – Understanding and solving guest issues in a timely and professional manner.
Solid Earth Landscaping Chandler, AZ April 2005 – October 2007
Landscape Designer - Webmaster – Advertising
Created and designed a vast variety of commercial
and residential projects - Advanced knowledge in plant material
and plant care - Web-development experience with HTML, and ASP - Experience using Macromedia software - Experienced
in digital imaging, including pixel editing with Adobe Photoshop - Designed and scheduled advertisements for publication
in local newspapers.
OTHER PROFESSIONAL EXPERIENCE
Andrew Pentland Design – Phoenix, AZ –March 2009 –Current – Artist, designer, fabrication of custom items
LEDCreations - Scottsdale, AZ - March 2003 – May 2008 - Owner- Sales of Automotive LED interior lighting.
Studio-sixx - Scottsdale, AZ - April 2006 – December 2007 – Sales, designer of fine art
EDUCATION & CERTIFICATIONS
Rio Salado Community College, Associates (2007-2008) - Law enforcement technology
Mesa Community College, Credits (2004-2005) – Associates in Horticultural